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Shipping

We make shipping easy, affordable  Weekends and holidays do not qualify as business days.

  • FREE Standard Ground Shipping on all U.S. 
  • FREE (3) three business day shipping on U.S.  orders over $250

All orders must be placed before 1pm EST, otherwise they will be shipped the next business day. Weekends and holidays do not qualify as business days.

FREE shipping offers apply to: domestic U.S.  (United States) product orders only.

For Shipping questions not answered on this page, please contact us at: customerservice@lepetitspacharlotte.com or by phone.

Our Shipping Options: 

United States, Contiguous:

Shipping Method Price  Delivery Time
Standard Ground FREE 5 to 10 business days
Standard (under $25) $4.95 5 to 10 business days
2-3 Day Priority $12.95 2 to 3 business days
Overnight $29.95 1 business day

Alaska, Hawaii and all U.S. Territories, PO boxes and Military APO/FPO addresses

Shipping Method Price  Delivery Time
Standard (over $25) FREE 5 to 10 business days
Standard (under $25) $4.95 5 to 10 business days
2-3 Day Priority $12.95 2 to 3 business days

Canada

Shipping Method Price Delivery Time 
USPS Standard $12.95 USD 5 to 10 business days
USPS Priority $19.95 USD 3 to 7 business days

 

*Estimated quotes. See actual/exact shipping quote in cart at checkout 

Out of Stock Items- If an item ordered is out of stock, you will be notified by e-mail. You will then have the option to wait until your item is in stock via backorder or you may cancel your order.

Unavailable or Incorrect Orders- All orders are subject to change/cancellation by Image Skincare Online based on incorrect prices, specifications and/or availability of product.

Order Processing- Credit cards are charged upon order placement. Orders are processed in our system within 4 hours. Orders cannot be canceled or modified once they are processed. Orders placed on weekends or holidays will be processed on the next business day. If for any reason, we are unable to fulfill your product order, we will immediately refund your credit card and advise you of your order cancellation.

Correct Shipping Information Requirement- Incorrect shipping or billing information to an alternate or wrong address entered by a user/purchaser may result in shipping delays and additional shipping charges to the user/purchaser. Refused packages and/or packages that cannot be delivered for the reasons listed above will result in user/purchaser being charged a $20 “non-deliverable” fee or it will subtracted from any refund due.

Product Delivery- It is reasonable to assume that all (United States) standard delivery orders can be expected within 7-10 business days. We are located in Charlotte ,North Carolina, so orders shipping closer to the east coast will arrive sooner, while orders closer to the west coast are likely to arrive later. All delivery times are estimates and the shipping carriers we use ultimately control delivery. Image Skincare Online is not responsible for any delays in delivery that are beyond our control, such as, acts of god/nature, transportation issues, carrier labor strikes and/or material loss.

DOT Restricted Products- The United States Department of Transportation does not allow certain items to ship via air freight. Items that are flammable and/or pressurized such as deodorants, hairsprays, fragrances and other combustible products must ship via ground shipment/delivery means only.

Image Skincare Online cannot and will not ship DOT restricted products to military addresses, international addresses, Alaska, Hawaii, all U.S. territories or any address that requires delivery by airfreight.

Other Shipping Restrictions- Some product manufacturers have restrictions on where products can be sold. In these cases, Image Skincare Online strives to set our systems to restrict the option to purchase an item based on your location. If we cannot ship you an item, we will inform you by e-mail, or phone.

International Shipping- We only ship to U.S. and Canada.

Note: Image Skincare Onlinere serves the right to decline an order/shipment to anywhere in the world. Some countries may not be listed.

At Imageskincareonline.com, We observe the following holidays:

(We do not process or ship orders on holidays/weekends)

 

  • Memorial day
  • Independence day
  • Labor day
  • Thanksgiving day
  • Thanksgiving, day after
  • Christmas eve
  • Christmas day
  • New Years day
  • New Years, day after

 

Le Petit Spa and lepetitspacharlotte.com reserves the right to change these policies at any time. Please check this policy and other policies on our site periodically for changes. 

Policy implemented: July 1 2014