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Returns/Exchanges

Unopened/Unused Product Guarantee

If you change your mind or if you’re not satisfied with your purchase, you can return your product/products to Imageskincareonline for a full refund. Returns or exchanges must be unused, in the original packaging and in the state that you received them in. Returns or exchanges are accepted within 15 days of your purchase date.

Partially Used Product Guarantee

We want our customers to be happy with our treatment systems and products. If you’ve tried a product and you’re unhappy with the results, we’ll share the cost. Simply return the open/partially used product within 15 days of your purchase for a 50% refund off your original purchase price, applied as a store credit. 


Refunds will be applied as a store credit only. No credit card or cash refunds. Refunds/store credits do not include a partial refund of original shipping cost.

* (See return/exchange policy listed below for other rules and restrictions related to both guarantees listed above)

Return/Exchange Process

In order to return or exchange an item/items, you must do the following:

  • First, you must e-mail us at customerservice@lepetitspacharlotte.com or call us by phone Monday through Friday 9am-5pm EST, except weekends and holidays at: We'll need name, account number, e-mail address, phone number and your specific order number related to the items you want to return. NOTE: This step must be done first, before you ship product back to us!
  • Once your item/items are approved for return by a le petit spa Representative, you can proceed.
  • Ensure that the items being returned are unopened, unused and in their original “new” condition.
  • Pack the item/items in the box you received them in or pack the item/items in a similar shipping box.
  • Include all printed material and the le petit spa packing slip.
  • Return/include any promotional/free items you received with your purchase.
  • Print your original order number on the box and ship the item/items you’d like to return or exchange to:

Return/Exchange Policy

  • Shipping cost on all returns are the responsibility of the user/purchaser. We suggest that you use a major shipping service like USPS, UPS or FEDEX. We also recommend that you purchase shipping insurance that matches the value of your purchase. We are not responsible for returns that are lost or damaged when returned to us.
  • All Items in our Return/Exchange process must be complete in order for your return to be eligible for an exchange or refund. We reserve the right to refuse a whole or partial return on any returned products.
  • Refused packages will be accepted for return, but user/purchaser will be billed a $20 service charge.
  • Shipping fees are refundable, only if le petit spa shipped you a wrong item or the item was physically damaged in shipping to you by our carrier.
  • * Partially Used Product Guarantee- Items/products that are greater than 50% used are not eligible for a partial refund/store credit. Eligibility for our Partially Used Product Guarantee is completely at the discretion of le petit spa and lepetitspacharlotte.com representatives. We measure returned product/products by weight and by volume. Repeat returns on same items/products or repeat returns from same customer will not be approved for refund. Store credits only on approved returns.

Please allow up to 10 business days for your return to be processed. You will receive the appropriate adjustment on your credit card as soon as we complete your return.

If you have any questions or concerns, please contact our Customer Service department at:customerservice@lepetitspacharlotte.com or call (980-216-1527), Monday through Friday 9am-5pm EST, except weekends and holidays.